Archive for May, 2008

The Iron Man Movie was pretty good. I gave it 2 1/2 stars out of 4. I didn’t love the ending, but I thought it was pretty good overall.
Something I’ve always been big on is relying on yourself for the goods, not other people.
Hopefully you’ve all seen “Batman Begins” with Christian Bale. My favorite part in the whole movie was when they were sword fighting on the ice and Raz al Gul tells Bruce Wayne that his fathers death was not his fault. It was his fathers.
Bruce gets mad, and says “He didn’t have any training!”
Raz yells back “Training is nothing, WILL is everything. The WILL to ACT!”
And so it is with us. The will to take action is what separates winners from losers.
The good news is that you don’t have to do a whole lot to separate yourself from the pack.
You are probably aware of the 80-20 principle. I love it and try my hardest to live by it. It says that 20 percent of our input creates 80 of our results.
It’s a proven phenomenon from hundreds of years ago, and still holds true in just about everything we do in our lives. 20 percent of our customers give us 80% of our income. 20 percent of our tasks at work net 80% of our results. And on and on.
So, in my short post today, I just wanted to give you some food for thought.
What is the most PROFITABLE thing you do during the day? What makes you the most money. (Hopefully you said marketing!) Once you have established that one most profitable task, take some time, make sure you can do spend at least 20% of your time on that. Delegate and delete items that get in the way of you accomplishing that.
You’ll see big results in a hurry,
Beach Broker
Step Right Up Hurry, Hurry, Hurry…
I was talking to a group of entrepreneurs the other day and they asked me some intriguing questions…
One of the questions asked was “Why do I think most people are not successful…and are the ones who are successful gifted?”
This is a VERY good 2 part question.
My answer, with no hesitation, as to why most people are not successful was… “Because most people are just like water…they follow the path of least resistance…”
In the circus world that we all live in -The carnival barker is yelling… “Step Right Up”…but most people are taking the path of least resistance and choosing NOT to step right up. They prefer to watch the side show featuring “The coulda, Woulda, Shoulda’s”
Why? Because The Polar Ice Cap Is Melting.
You may be saying “Where did you get that answer from?” Well, the truth is a bad excuse is just as good as a good excuse so what makes the difference?
An excuse is an excuse no matter how you spell it.
The excuse gives you the way out of taking personal responsibility. It IS the path of least resistance.
But with no personal responsibility you abdicate control and introduce the “I’m a puppet” excusitis and when the bad guys pull the strings you are helplessly under their control.
But I’ve got a deep question for you….Are you really under their total control?
I understand the ‘Yes’ answers, but because this is a MAVERICK site, by definition we contend a qualified ‘No’.
Meaning there are absolutely things in agency that cause you to be played with like a puppet. You can’t change that. Period. BUT, there are TONS of things that you control….IF you decide and WHEN you take ‘Accurate Action’
Absolving personal responsibility is in our very nature. We all struggle with it.
It goes back to The Garden of Eden when Adam basically said….and I’m paraphrasing…but he said … “God it was you! It was what YOU gave me that made me do this …” So there, I’ve given you another excuse for not taking responsibility. It’s not your fault…it’s in your nature. Right?
But, fortunately, those of you who are wise realize that this is absolute HOGWASH!
You must recognize this fact and engineer an environment to protect yourself from yourself.
Now for the second part of the question…and the REAL question at hand is: “Are these people are simply more gifted?” The answer is clear. NO.
They are simply the people who are taking action. Actually, “Accurate Action” Hmmm, Sound familiar?
So in short…When you stop taking the path of least resistance and when you stop making excuses and when you START taking “Accurate Actions” is when you’ll start making the money and stop loosing your business out the back door.
The Insurance Marketing Mavericks spoke about some of the “Accurate Actions” I mention above in a podcast that is available on this site. Go listen to it now.
Licensed & Lethal,
007
So many news reports are focusing on the current economic trends.
Is it a recession?
Is it just a ’soft market’?
The truth be known -I bet you really don’t care what the heck they are calling it, but you do care about writing new business regardless of what is happening in the market. But a quick word of caution. Don’t jump on board the ‘confessional procession discussing a recession’. (say that 5 times real fast!
)
Why? Because although you already know this, it never hurts to be reminded of the fact that your ‘thinking’ impacts your wallet.
‘And if you go into ’survival mode’ verses a sustained growth mode you will end up at the end of the line.
In other words, Subscribing to a ‘Surviving a recession’ thought process has many dangers associated with it.
Question….
Did you know that your ‘survival’ skills actually can hinder your wealth accumulation? Now stay with me because what I just said is absolutely right.
Think about this- if your focus is ‘survive’…you can’t focus on ‘thrive’ , It’s just that simple.
But a BIG stumbling block for many people is the WRONG notion that if I get ‘mine’ it is at the expense of somebody else losing ‘theirs’. This type of thinking stops agents from closing a sale and also contributes toward a ‘commodity’ presentation of the products and services that you provide. In other words too many agents try to sell on nothing but price because they think that Nothing else matters and Nothing could be further from the truth!
Think of it in this way.
Wealth and Water have a lot in common. Water can wear down a rock and create a Grand Canyon and Wealth can wipe out most of the canyon size challenges you may be facing in life today. But wealth is NEVER truly achieved at the expense of another ‘losing’.
Here’s what I mean.
When you help somebody in a business transaction YOU must always remember that your ‘win’ did not cause their ‘Loss’. When they pay the premium they gain…there is no loss.
Plus- the gain you achieve is NOT at their expense…
It IS because of your specialized training. PLUS the money you earned does NOT take away from their ability to go out and make money. If you don’t get that money for the premium they will spend it on something else. Besides,The money they invest will be replenished. It is just like the cycle of water.
Water evaporates into the air, but it is still water and then it returns from the sky for everyone to equally enjoy. Now to enjoy the endless supply of water a person may need to move (an action word) to where the supply is plentiful, but the resource of water is endless…JUST like wealth…it cycles…but NEVER depletes…not a ‘zero sum game’…if you get it then it does not mean there is less for me…there is an endless supply…
This is a BIG business success principle to grasp ahold of, because too many times the wrong thinking is ingrained into our lives.
We see the less fortunate and a sense of guilt hinders our own personal growth.
Here’s something to think about.
You should feel a BIGGER sense of responsibility to use the talents and skills you’ve d been given and have developed in order to create the wealth you deserve and then you can actually DO something constructive to help those who are less fortunate such as by providing your services and products and possibly financial donations verses just feeling a non-productive useless sense of guilt that may appease a sense of ‘ill thought disguised as morality’, but leaves a family unprotected or leaves a child starving.
Strong words? Yes, but Truth is never intended to ever resemble anything weak.
Licensed & Lethal,
007
From time to time I post on forums on the web, here’s some comments that have gone back and forth. Some of them are stupid, some are good. Of course my writing is what you should pay the most attention to
Here goes:
Another thing you might consider is creating leads through actual direct marketing.
The great thing about getting leads through direct marketing (ie effective direct mail, joint venture mailings, endorsed mailings, cross selling other agents books, yp’s and magazine ads) is that your positioning is much better.
The phone is inherently a poor positioning device. In this biz, good positioning changes the entire sale because now instead of being a peon begging for business, you’re a trusted advisor. It all begins with WHO they PERCEIVE TO INITIATE THE CONTACT.
The phone stinks because instantly people know you contacted them. But using effective marketing, it makes THEM contact you. They request info from you, and now, even though you initiated the first contact, their perception is that THEY are initiating the contact.
Much easier to close the deal that way.
Beach Broker
Insurance Marketing Maverick
———
Reply:
Much of what you say is true, but unfortunately, most agents do not have the budjet to actively pursue a complete direct mail campaign. With a 2% return at best, you would have to do many mailings and on a consistant basis to really receive the desired effects you speak of.
The rule is a potential customer must see your ad 7 times to have it sink in and intiate contact with you. Direct mail and print advertising can be very effective… it is tried and true… if not, our Sunday newspapers and mailboxes would not be chock full of ads from every known business to man. This being said, most agents who go the direct mail or ad route do not maintain the campaign long enough to have the desired effect they are hoping for.
So, I agree with most of what you said in your post (very good first post by the way for once) except for “the phone stinks”… Not true! Yeah marketing by phone has gotten a black eye in the past due to abuse, and mainly abuse toward seniors, but the phone is here to stay in marketing. Heres a better idea… how about using a scrubbed list for your target clients (if consumer, not necessary if business), do your direct mail campaign, and then follow up with a phone call.
Best of both worlds and much more effective. If anyone needs an effective list, my company can supply you with any list you desire, or simply do a google search. Make sure you deal with a trustworthy list broker… it’s ok to use “raw” data in a predictive dialer for B2B but not if you are using the list for direct mail as well. Quality matters.
Cheers
——–
My Reply:
Okay Okay, so maybe the phone doesn’t “Stink”. I totally agree that a combo punch with mail, phone, email and any other media possible is the BEST and MOST SURE way of making money.
This is the beauty of building a list of interested prospects, which is really what advertising should be designed to do. Get people to contact you, close the ones you can, and then keep nurturing the rest until they buy.
I’ll reply to two previous posts here;
First about the fact that people need to see something 7 times before responding, and secondly some samples of how to position yourself effectively.
I have to admit, I’ve used autodialers, I’ve used telemarketers, I’ve used magazines, mailers, etc. Probably just like all of you.
I’ve personally experienced (and seen many other agents go through this as well) that getting people to initiate contact with you does not take 7 repetitions if it’s done correctly.
Most advertising sucks, that’s why it doesn’t work…and thats why it might take 7 times to get people to respond. But bad advertising might take 20 times or more to get a response. So the problem is poorly done advertising.
—–
How do you get people to contact you? Through good advertising.
The best and most effective way is direct mail. Unfortunately it can be pricey, but of course it’s all about ROI, not upfront costs.
I’ve done mailers before that return 17 to 1 FIRST YEAR commission (this particular product was a P&C product). I kept running that promotion for years.
The best way to create proper positioning is through expertise. Think general practice doctor vs. heart surgeon. The heart surgeon makes 4 times as much, probably works fewer hours, and NEVER even gets asked about his prices.
Of course, he’s the expert, no one will question him on that, and he’s got a list a mile long of patients.
One way to create expertise by authoring consumer advisories, and offering them in your marketing, or even on your auto dialers, that’s how to get people to contact you the FIRST time they see you, not after try #7.
Beach Broker
Insurance Marketing Maverick
———-
Another reply
This is something of a basic marketing error. Being seen as an expert in a commodity product isn’t the same as an expert in a highly skilled product (i.e., heart surgeon). Heart surgeons aren’t asked price simply because the answer would cause another heart attack! In reality, you usually don’t have a choice about the procedure, and insurance is covering it (or you do ask price).
Now, you can definitely do things like offer a free report, and have people call you to get it. This has been discussed several times on here. It does work, but you compete against a lot of others doing the same thing.
You can offer a free something, if your state allows it. Most do if you provide it based on getting a quote, not making a purchase.
But to this day, I’ve never seen a heart surgeon offer a free report entitled “12 ways to survive after your triple bypass”, or “5 free lottery tickets with heart transplant quote”. 


Dan
——-
BB:
Positioning is a marketing mistake?
Hmm, I’d be careful about making that statement…
Positioning is the MOST important thing you can do.
Sure the doctor is a simplistic example. It does take a little brain power to position yourself as an expert in a commodity business.
That’s why so few people do it.
The free report is probably the weakest of all positioning tools, because it’s so easy to create.
If you are serious about it you’ll create several free resources for your prospects.
Video is one of the best ways to do this online, it has more entertainment value and perceived value.
The best positioning tool is a book. You can self publish a book in no time flat. Just record yourself talking about the subject for a hour or two, get it transcribed, and then have it printed.
Now you’re an author and that’s expert status instantly.
Regarding the remark about doctors pricing… again this is an EXAMPLE. Just because it’s harder to do in a commodity business, doesn’t mean it doesn’t work.
Like I said, it does take some effort, and most agents won’t take the time to do it. But that makes it all the more profitable for the ones that do!
Beach Broker
A Big thanks to everyone who took the survey over the past couple of days.
Every time I take a survey I am always interested in the results. So here you go. You’ll notice that the majority of you need more leads, and more retention. So that’s exactly what you’ll get from us over the coming weeks.
We’re starting our first podcast, it should be up next week, and it is dealing specifically with this issue! More (quality) leads, better retention, and systems to do it for you. Stay tuned for the podcast.
PLEASE NOTE: Some of the questions offered multiple choice answers, therefor the percentages don’t all add up to 100%.
PS. Go check out the first comment we got on our new site. (It should be right under this blog post, under Agent 007’s post) It’s a mixture of a backhanded compliment and a flat out ‘throwing under the bus’. Kind of funny, but we welcome all comments, just as long as you keep them clean! Go see my response too, I’m trying to stay nice, even though it’s not in my nature.
Beach B.

It’s interesting how certain words illicit negative responses.
For example, when most people hear the word ‘exploitation’ they think of it as a negative word. But exploitation is a vital success tactic in all competitive environments. Including business.
But, before we talk about the business application-Let’s look at one of the most easiest examples to help explain this strategy. The example is of course- sports.
Each team tries to locate an ‘opportunity gap’ or weakness on it’s opponent and once it is discovered they try to exploit that weakness because it represents an ‘opportunity’ that can lead to the goal of achieving a victory.
Another example would be the game of chess. Once you’ve discovered your opponent’s tendency to make certain moves you can then exploit that tendency and make it your ‘opportunity’ to win.
So exploitation with integrity is simply recognizing a weakness/opportunity and playing by the rules to exploit this opportunity and create a victory.
So how does this apply to your insurance agency and Why is it Vital for you to adopt this strategy as quickly as you can?
The answer is simple.
‘Old School’ ways and ‘Old School’ days has lead the industry toward a dead end path of commoditization.
This dead end destination is complicated even further with the perceived current state of the economy.
And in a world of commodities -price is the only thing that matters. Now, if your future is mainly dependent on winning the ‘price’ game then you may as well get your chair, look for a rope, step up on the chair, position the rope….and, well -I think you get the picture. Not pretty.
Why?
Because the fact is if you’re in the ‘price’ game and you are not the one who gets to set the price, but you get paid on production and the ones who set the price get their paycheck regardless of production -then this is an inherently flawed formula.
So now you’re saying….”No Sh*@ Sherlock! But what can I do if I can’t set the price?”
I suggest you look for the ‘opportunity gap’ in your market. Because exploiting this gap then actually changes the rules of the game and creates an unlevel playing field for your competition. And by changing the rules of the game you now take back the control and now you use the rope that was mentioned before to lasso your targets and pull them into your corral.
For example, Tom Monahan entered one of the highest commoditized businesses in the world. Pizzas.
But he did not compete based on Pizza just like all the other competitors were doing. He did not make his mark in the industry by jumping into the price wars. (As an aside, just ask KMart how they feel about chasing the lowest price as a business strategy…they fell victim to the Law of Lowest Price Pursuits -if any business tries to sustain themselves with a low price strategy- it will inevitably bring them down just like the Law of Gravity. And you should take note of how Walmart is fast and furiously attempting to reposition themselves into various business positions…they realize the Law of Lowest Price Pursuits will catch up so they are even testing marketing to the affluent as well as vigorously pursuing Financial products etc…) But Monohan paid attention to the market and listened for the biggest ‘weakness’=Opportunity Gap that he could exploit.
What was it?
The answer is simple. Delivery.
When Tom Monohan started Dominos he built his empire based on one simple ‘opportunity gap’ exploitation because he researched and knew from his own experience that most Pizza shops were notorious for late delivery and that meant the pizza was cold and the cheese was sticking to the box.
So he solved this ‘weakness’ in the industry and exploited the ‘opportunity’ that lead to building an empire and in his case literally changed the industry forever.
So once again, Tom did NOT create success from superior product. He did NOT create success from lowest price. And the reality is, he simply exploited one easy and simple facet of the industry and the rest is as they say…’history’.
The good news is you can take this simple, yet highly effective strategy and apply it with astonishing results. In fact, the Insurance Marketing Mavericks have several proven strategies that have stood the test of time and are extremely effective especially in a ’soft market’.
What are these proven strategies?
Stay tuned because I , along with my fellow insurance mavericks will be delivering many of these strategies in the upcoming posts so be sure to check back frequently.
But while you are here reading this I want to make a confession.
I do not lay claim to knowing all the answers. In fact, I frankly don’t even know all the questions that face our great industry.
But this I do know.
Insurance agents as a collective group of like minded business people can and will conquer the present day challenges and transform them into present and future opportunities.
This site is one of only a handful…if that many…websites that are ‘by agents for agents’ and since that is the truth I’d like to ask you for a small favor.
Would you please click where it says ‘comments’ and give The Insurance Mavericks your feedback. Let us know your thoughts. We want to hear your Triumphs and your trials. But from the stand point of looking for solutions and not just a gripe session. Fair enough?
and Remember…’Always Hit Your Mark’.
Licensed and Lethal,
007
p.s. If you have not already completed this history making survey please take 30 seconds right now and completet it. You can access your personal confidential survey by clicking the link below:
http://www.surveymonkey.com/s.aspx?sm=FTWw2mHKcCGKV9eZTrgmEw_3d_3d